Business Incident Resolution Specialist

4 weeks ago


Reston, Virginia, United States Pinnacle Group, Inc. Full time

Job Title: Business Incident Resolution Specialist

Job Summary:

We are seeking a highly skilled Business Incident Resolution Specialist to join our team at Pinnacle Group, Inc. The ideal candidate will have a strong background in incident management and a proven track record of resolving complex business incidents.

Key Responsibilities:

  • Incident Triage and Analysis: Monitor and assess incoming incident reports to determine severity and impact. Conduct initial analysis to identify potential root causes and impact on operations.
  • Incident Response and Resolution: Respond promptly to incidents according to established protocols and procedures. Collaborate with cross-functional teams to resolve incidents efficiently and effectively.
  • Documentation and Reporting: Maintain detailed records of incident details, response actions, and resolutions. Generate incident reports and communicate status updates to relevant stakeholders.
  • Escalation and Coordination: Escalate incidents to higher-level support or management as necessary. Collaborate with senior incident management personnel for complex or critical incidents.
  • Preventive Measures: Participate in the development and implementation of preventive measures to mitigate future incidents. Contribute to the improvement of incident response processes and workflows.
  • Training and Knowledge Sharing: Stay up-to-date with industry best practices and emerging threats in incident management. Assist in the development of training materials and knowledge sharing sessions.

Requirements:

  • Strong background in incident management
  • Proven track record of resolving complex business incidents
  • Excellent communication and collaboration skills
  • Ability to work in a fast-paced environment


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