Oracle EPM Technical Support Specialist
3 weeks ago
Job Title: Oracle EPM Technical Support Specialist
About the Role:
We are seeking a highly skilled Oracle EPM Technical Support Specialist to join our team at Noblesoft Technologies. As a key member of our technical support team, you will be responsible for providing expert-level technical support for our clients on Oracle Hyperion EPM products, including EPBCS, Planning, Essbase, and FDMEE.
Key Responsibilities:
- Provide technical support for Oracle Hyperion EPM products, including troubleshooting and resolving complex technical issues.
- Work closely with Oracle global support to resolve customer SRs and ensure timely resolution of incidents.
- Collaborate with business user groups to ensure RCA is complete and incidents SLAs are met.
- Triage and resolve user support issues, monitoring performance, logs, backups, events, applications, scripts & jobs.
Requirements:
- Minimum of 10+ years of application development and support experience in Hyperion EPM version 11 or above within a Fortune 500 company.
- Strong experience in Enterprise Performance Management, Budgeting, Planning, Essbase, DRM/EDMCS, and FDMEE.
- Excellent technical skills, with a strong understanding of Oracle Hyperion EPM products and technologies.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a leading technology company and contribute to the success of our clients.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
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