Incident Response Specialist

2 weeks ago


Reston, Virginia, United States TrueLink Full time

About the Role:

TransUnion is seeking a highly skilled Incident Coordinator to join our team. As an Incident Coordinator, you will be responsible for working closely with our Global Incident Response clients, including Breach Fulfillment Services clients and Incident Response Forensics clients.

Key Responsibilities:

  • Provide client and customer service end-to-end, including overseeing issuance of proposals, contracts, and implementation and administration of services involved in any matter entrusted to the individual.
  • Manage assigned case load with minimal direct supervision.
  • Solve complex problems for case stakeholders.
  • Communicate clearly to customers the services and support offered.
  • Provide professional and courteous customer service and expert assistance to clients and victims of a cyber incident/breach and/or fraud.

Requirements:

  • 1-5 years Project Management Experience
  • 3-7 years working in a client-facing position similar to project management and/or customer service.
  • Ability to manage multiple tasks moving at varying pace within a high-pressure service environment.
  • Proficient with MS Office suite; expertise with MS Excel preferred.
  • Strong written and verbal communication skills.
  • Excellent interpersonal skills with focus on empathetic client management.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Results-driven, solution and customer-focused.
  • Team player; collaborative work style is vital as is in keeping with company-wide ethos.

What We Offer:

  • A welcoming and energetic environment that encourages collaboration and innovation.
  • Opportunities for professional growth and development.
  • A competitive salary range of $51,000.00 - $81,400.00.
  • Bonus incentives.
  • A comprehensive benefits package, including flexible time off, paid time off, tuition reimbursement, and more.

About TransUnion:

TransUnion is a leading global information solutions company that provides risk and business intelligence to businesses and consumers. We are committed to being a place where diversity is not only present, but also embraced.



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