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Patient Care Coordinator

1 month ago

Waukesha, Wisconsin, United States Optum Full time
Opportunities with Optum

Optum is a leader in health care services, serving communities for over a century. We're proud to offer a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients.

Location: Waukesha, WI

We offer comprehensive training to ensure your success in this role. The training will be based on 1st shift hours.

Key Responsibilities:
  • Provide exceptional customer service to patients and visitors
  • Communicate effectively with patients and healthcare teams
  • Handle confidential information with discretion and professionalism
  • Prioritize tasks to ensure efficient patient care
  • Enter and update patient information in our electronic medical records system
  • Collect patient liabilities and balance the cash box daily
  • Work with our healthcare teams to ensure seamless patient care
  • Provide wayfinding instructions and hospital information as needed
  • Meet or exceed audit accuracy standards
Why Choose Optum?
  • Competitive base pay and comprehensive benefits package
  • Performance rewards and opportunities for growth and development
  • A collaborative and supportive work environment
  • Access to ongoing education and training
Requirements:
  • High School Diploma or equivalent
  • 1+ years of customer service experience in an office setting
  • 1+ years of experience with Microsoft Office products
  • Ability to work rotating holidays and 1st shift hours
  • Ability to complete comprehensive training
Preferred Qualifications:
  • Knowledge of medical terminology
  • Experience with electronic medical records systems
  • Experience in a medical office or hospital admitting/registration office

At Optum, we're committed to creating a healthier environment for everyone. We believe in the importance of diversity, equity, and inclusion, and we're dedicated to making a positive impact in the communities we serve.