Customer Experience Specialist

3 weeks ago


Beverly Hills, California, United States Ermenegildo Zegna N.V. Full time
{"title": "Customer Advisor", "description": "About Zegna

Zegna is a leading global luxury menswear brand, recognized for its rich heritage and commitment to excellence. As a Customer Advisor, you will play a key role in delivering a memorable luxury shopping experience to our discerning customers.

Your Opportunity

As a Brand Ambassador, you will engage customers in the discovery of our heritage, creating an atmosphere of passion and enthusiasm for our collections. You will build relationships with each customer, providing a personalized and sophisticated service that exceeds their expectations.

Key Responsibilities
  • Provide exceptional customer service, following the Zegna Selling Flow and adhering to the Zegna Mindset.
  • Develop business through retail operational excellence and support to the overall store visual and image.
  • Network to attract new customers and develop a customer database.
  • Consult with customers to discover their needs and preferences.
  • Anticipate and respond to customer needs, exceeding their expectations.
  • Promote Zegna Made-to-Measure service and other relevant products.
  • Utilize company-provided technology to offer a complete and integrated luxury experience.
  • Cultivate future customer connections through CRM after-sales activities.
  • Take ownership of resolving customer issues and complaints.
  • Develop in-depth knowledge of Zegna products, craftsmanship, and style evolution.
Requirements
  • Passionate and open-minded individual.
  • Ability to self-learn and self-develop.
  • Generates customer delight.
  • Proficient with digital technology.
  • Excellent written and verbal communication skills.
Compensation

The hiring range for this position is $20-$25/hour plus commission, dependent on relevant skills and experience.

", "lang_code": "en-US"}

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