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Assistant Store Leader

2 months ago

Beverly Hills, California, United States Crate & Barrel Full time
About the Role

We're seeking a driven professional with an inclusive mindset to join our team as an Assistant Store Leader - Customer Experience & Outreach. As a key member of our store leadership team, you'll empower the sales team to deliver exceptional customer experiences that exceed our customers' expectations.

Key Responsibilities
  • Collaborate with the Store Leader to manage and delegate workload, ensuring execution of plans and strategies across the store and in assigned areas.
  • Partner with the Store Leader to establish and communicate critical metrics and expectations within the store, including sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
  • Coach, teach, train, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
  • Focus on promoting and driving sales as they pertain to or are driven by position and acting as the Leader on Duty (LOD).
  • Collaborate with Store Leader and other functional Assistant Store Leaders during new season planning and execution.
  • Analyze results through reporting, translating numbers into actionable behaviors and goals to improve KPI results.
  • Ensure all customers are provided gracious, quick, and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
  • Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic, and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
  • Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.
Requirements
  • 2+ years customer service or retail leadership experience.
  • High school diploma/GED or equivalent, Associate degree or equivalent preferred.
  • Full-Time roles: Open availability to work flexible hours on weekdays, evenings, and weekends.

We offer a competitive hourly rate of $22.00 to $35.00, with opportunities for bonuses, sales incentives, and long-term incentives. If you're a motivated and inclusive leader with a passion for delivering exceptional customer experiences, we'd love to hear from you