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Workers' Compensation Director

2 months ago

Norcross, Georgia, United States Waffle House, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Director of Workers' Compensation to oversee all aspects of our Workers' Compensation Department. This role is responsible for developing and implementing policies, procedures, and strategies to ensure compliance with state regulations, mitigate risks, and support injured employees.

Key Responsibilities
  • Policy Development and Implementation: Develop and implement workers' compensation policies, procedures, and guidelines in alignment with state regulations and organizational objectives.
  • Claims Management: Manage and oversee the workers' compensation claims process from initiation to resolution, ensuring timely and accurate processing.
  • Collaboration and Communication: Collaborate with insurance carriers, third-party administrators, and legal counsel to investigate and evaluate claims, negotiate settlements, and represent the organization in hearings and appeals.
  • Trend Analysis and Strategy Development: Monitor and analyze workers' compensation trends, costs, and performance metrics to identify areas for improvement and implement strategies to reduce claim frequency and severity.
  • Employee Support and Training: Provide guidance and support to employees, supervisors, and managers on workers' compensation-related matters, including injury reporting, return-to-work programs, and disability accommodations.
  • Safety Protocols and Audits: Conduct regular audits and assessments of workplace hazards, ergonomic factors, and safety protocols to identify and address potential risks and ensure compliance with occupational health and safety standards.
  • Regulatory Compliance: Stay current with changes in workers' compensation laws, regulations, and industry best practices to ensure compliance and adapt policies and procedures accordingly.
  • Reporting and Analysis: Prepare and present reports, recommendations, and updates on workers' compensation activities and performance to senior management and executive leadership.
Requirements
  • Knowledge and Experience: Someone with knowledge of multi-state workers' compensation laws, regulations, and compliance requirements at the state and federal levels.
  • Leadership and Teamwork: Team oriented with good organization, customer service, and problem-solving skills.
  • Communication and Interpersonal Skills: Excellent communication, negotiation, and interpersonal skills, with the ability to effectively interact with associates, management, external partners, and regulatory agencies.
  • Analytical and Problem-Solving Skills: Strong analytical skills with the ability to interpret data, trends, and metrics to drive decision-making.
  • Leadership and Management Experience: Demonstrated leadership capabilities, with experience managing teams, projects, and initiatives in a complex and dynamic environment.
Education and Certifications
  • Education: Bachelor's degree in Business Administration, Human Resources, Risk Management, Occupational Health and Safety, or related field.
  • Experience: Minimum of 5 years of progressive experience in workers' compensation management required.
  • Certifications: Professional certification (e.g., Certified Workers' Compensation Professional - CWCP) preferred.