Desktop Support Specialist

3 days ago

Boulder, Colorado, United States Spire Full time
Technical Support Engineer

Spire Global is a leading space-to-cloud analytics company that owns and operates the largest multi-purpose constellation of satellites. Its proprietary data and algorithms provide advanced maritime, aviation, and weather tracking worldwide.

We are seeking an experienced IT Desktop Support Specialist to join our global team. This role will provide high-level technical support, ensuring the smooth operation of end-user computing and assisting with various IT projects.

Key Responsibilities:
  • Provide advanced troubleshooting and resolution for software and hardware issues on desktops, laptops, and mobile devices.
  • Respond promptly to IT service requests and escalate as necessary.
  • Offer remote support for off-site users.
Asset Management:
  • Maintain accurate inventory records of all IT assets including computers, peripherals, and software licenses.
  • Coordinate the disposal of obsolete equipment in compliance with company policies and regulatory requirements.
  • Ensure that assets are assigned, recovered, and maintained in accordance with company standards.
Laptop Shipping and Preparation:
  • Prepare laptops for new hires, including hardware setup, software installation, and system configurations.
  • Ensure secure and timely shipping of laptops and equipment to remote employees or other office locations.
  • Coordinate return and assessment of equipment from departing employees.
Collaboration:
  • Work closely with the broader IT team on large-scale projects or rollouts.
  • Train and guide junior desktop support technicians and share best practices.
Documentation:
  • Create and maintain comprehensive documentation for IT processes, solutions to common issues, and user guidelines.
  • Update knowledge base articles to help reduce resolution time for recurring issues.
Continuous Improvement:
  • Keep abreast of the latest trends and technologies in desktop support.
  • Recommend enhancements to improve user experience, security posture, and system performance.
Other Duties:
  • Assist in the evaluation and testing of new software and hardware solutions.
  • Ensure the security and confidentiality of company data through the enforcement of security protocols and best practices.

Experience with solving problems within the TCP/IP stack is a plus. Familiarity with remote desktop applications and help desk software is also required. Excellent problem-solving skills and attention to detail are essential for this role.

The anticipated base salary range for this position is $90,000 to $130,500. Final base salary for this role will be based on the location, skills, experience, and qualifications.

This is an onsite role and will require 5 days a week in our Boulder office. Access to US export controlled software and/or technology may be required.

Spire is an equal opportunity employer and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.

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