Customer Experience Specialist

1 week ago


Phoenix, Arizona, United States Whatnot Full time
About Whatnot

Whatnot is a leading livestream shopping platform and marketplace that combines community, shopping, and entertainment. We're building the future of ecommerce, bringing together buyers and sellers to share their passions with others.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our Customer Experience team as a Customer Experience Agent. As a key member of our team, you will be responsible for driving the best possible user experience through process improvement, order management, and problem-solving.

Key Responsibilities
  • Interact with buyers and sellers with a customer-first attitude to ensure a positive experience.
  • Resolve all customer issues regarding payments, orders, shipments, and general questions with a high quality and in a timely manner.
  • Become an expert in Whatnot's product, processes, and systems to drive positive outcomes for our users.
  • Work with other departments to troubleshoot, research, and resolve open questions.
  • Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
Requirements
  • 2+ years of Support experience handling email and/or chat services.
  • Weekend availability required.
  • Understanding of Ecommerce and Marketplace operations.
  • Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
  • Obsession with customers/being customer-first/serving customers.
  • Proactive problem-solver and process-improver.
  • Knowledge of Collectibles is a plus.
What We Offer
  • $24.04/hour to $28.85/hour + benefits + equity.
  • Flexible Time off Policy and holiday pay for working Company-wide Holidays.
  • Health Insurance options including Medical, Dental, Vision.
  • Work From Home Support.
  • Home office setup allowance.
  • Monthly allowance for cell phone and internet.
  • Care benefits.
  • Monthly allowance on both food and wellness.
  • Annual allowance towards Childcare.
  • Lifetime benefit for family planning, such as adoption or fertility expenses.
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally.
EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.



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