Customer Experience Specialist
1 week ago
Whatnot is a revolutionary livestream shopping platform and marketplace that's changing the face of ecommerce. Backed by top investors, we're building a community-driven shopping experience that combines entertainment, social interaction, and seamless transactions.
Job Title: Customer Experience AgentWe're seeking a highly motivated and customer-centric individual to join our Customer Experience team. As a Customer Experience Agent, you'll be responsible for delivering exceptional user experiences through process improvement, order management, and problem-solving.
Key Responsibilities:- Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.
- Resolve customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner.
- Become an expert in Whatnot's product, processes, and systems to drive positive outcomes for our users.
- Collaborate with other departments to troubleshoot, research, and resolve open questions.
- Identify opportunities to eliminate repeat contacts and improve the overall customer experience.
- 2+ years of support experience handling email and/or chat services.
- Weekend availability required.
- Understanding of ecommerce and marketplace operations.
- Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
- Obsession with customers and a customer-first mentality.
- Proactive problem-solver and process-improver.
- Knowledge of collectibles is a plus.
- Bachelor's degree or college experience preferred.
- Previous startup experience is a plus.
- Competitive hourly rate: $24.04-$28.85/hour + benefits + equity.
- Flexible time off policy and holiday pay for working company-wide holidays.
- Health insurance options, including medical, dental, and vision.
- Work-from-home support, including home office setup allowance and monthly allowance for cell phone and internet.
- Care benefits, including monthly allowance for food and wellness, annual allowance for childcare, and lifetime benefit for family planning.
- Retirement options, including 401k and pension plans.
- Monthly allowance to dogfood the app.
- Parental leave: 16 weeks of paid parental leave + one month gradual return to work.
We're an equal opportunity employer and value diversity. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
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