Customer Experience Representative

1 week ago


Phoenix, Arizona, United States Kforce Inc Full time
Job Summary

Kforce is seeking a Customer Experience Specialist to join our team in Phoenix, AZ. As a key member of our Consumer Direct Lending team, you will play a critical role in delivering exceptional customer service and support.

Responsibilities
  • Provide timely and effective support to customers through phone, email, and chat channels.
  • Operate in a fast-paced call center environment, handling high-volume calls and resolving customer inquiries.
  • Perform routine data entry and validation tasks to ensure accurate and efficient processing.
  • Collaborate with multiple departments to expedite processing and resolve customer issues.
  • Develop and maintain a deep understanding of our products and services to provide informed and personalized support.
  • Stay up-to-date on industry trends and regulatory requirements to ensure compliance and excellence in customer service.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong negotiation and problem-solving skills, with the ability to effectively resolve customer complaints and issues.
  • Proficiency in computer applications, including Microsoft and Google tools.
  • Mortgage and financial services experience is a plus, as is bilingual Spanish proficiency.
  • General understanding of applicable Federal, State, and Local mortgage regulations is a plus.
What We Offer

Kforce is committed to providing a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) and life insurance. We also offer paid time off and opportunities for professional growth and development.

We are an Equal Opportunity/Affirmative Action Employer and welcome applications from diverse candidates. By clicking "Apply Today," you agree to receive calls, text messages, or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging, the frequency may vary, and message and data rates may apply.



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