Patient Access Representative

2 months ago


Ashland, Massachusetts, United States Mass General Brigham Full time
About the Role

We are seeking a highly skilled Patient Access Officer to join our team at Mass General Brigham. As a key member of our organization, you will play a critical role in ensuring the smooth registration of patients and providing exceptional customer service.

Key Responsibilities
  • Registration and Verification: Accurately and efficiently register patients, verify demographic information, and ensure the completeness and accuracy of insurance information.
  • Communication and Collaboration: Effectively communicate and collaborate with internal and external customers, including patients, families, and healthcare providers, to ensure seamless registration and billing processes.
  • Knowledge and Compliance: Maintain up-to-date knowledge of Patient Access updates, regulations, and policies, and ensure compliance with all relevant standards and procedures.
  • Teamwork and Adaptability: Work collaboratively with registration and ED clinical staff to ensure effective and accurate patient registration, billing, and financial success.
Requirements
  • Education and Experience: High School diploma or equivalent required; previous hospital registration experience preferred.
  • Skills and Abilities: Demonstrated ability to comprehend verbal and written direction, basic computer skills, and ability to work independently with minimal supervision.
About Mass General Brigham

Mass General Brigham is a leading healthcare organization committed to delivering exceptional patient care, advancing medical research, and providing innovative education and training programs. We value diversity, equity, and inclusion, and strive to create a workplace culture that reflects the diversity of our patients and communities.



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