Customer Service Representative

2 weeks ago


Ashland, Massachusetts, United States Brigham & Women's Faulkner Hospital(BWFH) Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Brigham and Women's Faulkner Hospital. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, visitors, and staff.

Key Responsibilities
  • Customer Service: Anticipate and meet customer needs, taking appropriate steps to rectify issues and ensure a positive experience.
  • Cashiering: Ring in customer sales, manage cash transactions, and maintain the accuracy of the cash register.
  • Inventory Management: Restock supplies, maintain the cleanliness of the cafeteria and dining areas, and ensure that all areas are well-stocked and organized.
  • Communication: Demonstrate a positive and friendly attitude, communicate effectively with customers and colleagues, and respond to customer inquiries and concerns.
  • Teamwork: Collaborate with colleagues to achieve department goals, support and uphold department standards, and contribute to a positive and inclusive work environment.
Working Conditions
  • Fast-Paced Environment: Work in a fast-paced environment where you must be able to quickly move from one task to another.
  • Physical Demands: Stand for long periods, lift up to 20 pounds, and push catering carts.
  • Visual Requirements: Read standard font size on the POS screen.
Requirements
  • Education: High school diploma or equivalent preferred.
  • Language Skills: Ability to read and speak English required.
  • Customer Service Skills: Excellent customer service skills necessary.
  • Experience: Prior cashier and customer service experience preferred.
  • Math Skills: Basic arithmetic skills required, including the ability to count cash, make change, and add/subtract.


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