Patient Access Representative
2 weeks ago
We are seeking a highly skilled Patient Access Officer to join our team at Mass General Brigham. As a Patient Access Officer, you will be the first point of contact for patients entering the hospital, responsible for registering patients and providing exceptional customer service.
Key Responsibilities- Registration and Verification: Ensure accuracy and completeness of demographic information and verification of insurance information.
- Knowledge and Updates: Maintain knowledge of Patient Access updates and regulations by reviewing policy/procedures, email notifications, and team One-Note on a regular basis.
- Communication and Collaboration: Effectively communicate and collaborate with both internal and external customers in a team environment.
- Record Creation and Management: Create new patient medical records, verify insurance eligibility, collect demographic information, and collect co-pays.
Mass General Brigham is a non-profit, community teaching hospital committed to supporting patient care, research, teaching, and service to the community. We value diversity, equity, and inclusion, and strive to reflect the diversity of the patients we serve.
Qualifications- Education: High School diploma or equivalent required.
- Experience: Previous hospital registration experience preferred.
- Skills: Basic computer skills, ability to work as a team member, and ability to work in a fast-paced environment.
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