Peak Contact Center Representative

2 weeks ago


Cottage Grove, Wisconsin, United States Summit Credit Union Full time
Job Title: Peak Contact Center

Are you passionate about building strong relationships with members through phone interactions? If so, this part-time role may be the perfect fit for you. As a Peak Contact Center representative, you will be responsible for providing prompt, courteous, and thorough assistance to members and potential members via phone and other member access points. Your goal will be to strengthen member relationships by recommending Credit Union products and services that enhance their financial situation and foster long-term connections with the Credit Union. You will also be expected to follow up with members as promised and contribute to company-wide and departmental goals and objectives.

Why Summit Credit Union?
  • On-site 24/7 gym for a healthy work-life balance
  • Wellness Caf for nourishment and relaxation
  • Peak hours pay differential for your hard work
  • A fun and collaborative work environment
Job Requirements:
  • Excellent written and interpersonal communication skills for effective member and coworker interactions
  • Ability to gather member information to strengthen relationships
  • Judgment to solve day-to-day problems within established guidelines
  • High school diploma or equivalent
  • Minimum two years of experience in public contact/member service, call center, financial environment, or sales
  • In-depth knowledge of member self-service tools
  • Basic mathematical skills for interest, pay-off, dividend, and certificate penalty calculations
  • Basic knowledge of Microsoft Office Suite

At Summit Credit Union, we value diversity and believe that inclusion is key to our success. We are committed to providing equal employment opportunities and making employment decisions based on qualifications, merit, and business need. Join us in creating a workplace where everyone feels valued and empowered to contribute their best.



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