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Technical Support Representative

1 month ago

Cottage Grove, Wisconsin, United States Johnson Health Tech Companies Full time
Job Overview

Matrix is seeking a highly motivated and customer-focused Technical Support Representative to join our dynamic team. As a valued member, you will play a critical role in providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Maintain accurate records of customer interactions and technical issues
  • Collaborate with internal teams to resolve complex technical issues
  • Meet or exceed performance metrics and quality standards
Requirements
  • High school diploma or equivalent required
  • Previous experience in a call center, customer service, or fitness industry
  • Excellent communication and problem-solving skills
  • Working knowledge of Microsoft Office suite
What We Offer
  • Competitive hourly rate of $18.00
  • Opportunities for bonuses and career advancement
  • Free access to our state-of-the-art onsite workout facility
  • Product discounts and wellness programs
  • EOE/M/W/Vet/Disability