Customer Service Representative

3 days ago


Cottage Grove, Wisconsin, United States Summit Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Contact Center Representative. As a key member of our contact center team, you will be responsible for providing exceptional service to our members through phone and other communication channels.

Key Responsibilities
  • Provide prompt, courteous, and thorough assistance to members and potential members using the telephone and other member access points.
  • Recommend Credit Union products and services that strengthen the member's financial situation and build long-term relationships with the Credit Union.
  • Follow up with members as promised and participate in company-wide and department goals and objectives.
Requirements
  • Professional, well-developed written and interpersonal communication skills essential for interacting with members and co-workers.
  • Ability to elicit member information that can be used to strengthen member relationships.
  • Requires judgment to solve day-to-day problems but usually within established guidelines.
  • High school diploma or equivalent.
  • Minimum combined two years experience in at least two of the following areas: public contact/member service, call center, financial environment, or sales.
  • In-depth knowledge of member self-service tools.
  • Basic mathematical skills required, including the ability to perform interest, pay-off, dividend, and certificate penalty calculations.
  • Work requires basic knowledge of Microsoft Office Suite.
What We Offer
  • Onsite 24/7 gym
  • Wellness Cafe
  • Fun, collaborative environment

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to providing a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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