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Customer Service Representative

2 months ago

Cottage Grove, Wisconsin, United States Johnson Health Tech Companies Full time
Job Summary

We are seeking a highly skilled and customer-focused Technical Support Agent to join our dynamic team at Johnson Health Tech Companies. As a valued member of our team, you will play a critical role in providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Provide outstanding technical support to customers via phone, email, and other communication channels.
  • Troubleshoot complex technical issues and resolve them in a timely and efficient manner.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with product knowledge and technical skills to provide accurate and effective support.
  • Meet or exceed performance metrics and quality standards.
Requirements
  • High school diploma or equivalent required.
  • Previous experience working in a call center, customer service, or in the fitness industry.
  • Working knowledge and experience with Microsoft Office suite.
  • Excellent written and verbal communication skills.
  • Ability to analyze and solve problems.
Benefits
  • Competitive hourly rate of $18.00.
  • Opportunities for career growth and professional development.
  • Comprehensive benefits package, including health and dental insurance, 401(k), and paid time off.
  • Free access to our state-of-the-art onsite workout facility.
  • Product discounts and wellness programs.