Client Relations Supervisor

2 weeks ago


Augusta, Georgia, United States Auben Realty Full time
Job Overview

Position Title: Customer Experience Manager

Department: Property Management

Reports to: Market Director

FLSA Status: Exempt

Supervises Others: No

About Auben Realty:

Auben Realty stands as a premier real estate agency dedicated to providing outstanding service and results to our clientele. We focus on residential properties and take pride in our skilled team of professionals committed to delivering high-quality real estate services.

Position Summary:

We are on the lookout for a proactive and dedicated individual to enhance our property management team. The Customer Experience Manager plays a pivotal role in ensuring superior customer service for our residents, property owners, and potential clients by being the first point of contact through various communication channels.

Educational Qualifications:

  • High school diploma or equivalent required
  • Associate degree is highly preferred

Required Skills and Experience:

  • Demonstrated experience in customer service roles
  • Exceptional attention to detail and precision
  • Excellent verbal and written communication abilities

Key Responsibilities:

  • Engage with prospective residents through email and phone follow-ups.
  • Coordinate and oversee property showings for potential residents.
  • Welcome and assist walk-in clients based on their needs and priorities.
  • Manage incoming phone calls, directing them to the appropriate team members.
  • Process resident payments and issue necessary receipts.
  • Collaborate with resident experience managers on housing paperwork.
  • Distribute monthly delinquency notices to residents.
  • Participate in community outreach initiatives and events.

Work Environment: This position is primarily situated in a well-lit office setting.

Equipment Utilized: Standard office equipment including computers, fax machines, copiers, telephones, and calculators.

Mental/Physical Requirements: The role requires regular communication and interaction, primarily involving desk work and computer usage.

If you are an experienced Customer Experience Manager with a passion for delivering exceptional service and achieving remarkable outcomes for clients, we encourage you to consider this opportunity.

Auben Realty Core Characteristics:

  • Direct and respectful communicators
  • Solution-oriented and team-focused
  • Proactive in actions, accountable for results
  • Inclusive and community-minded
  • Possess an underdog spirit

Core Values:

  • Commitment to lifelong learning
  • Intentional and team-first approach
  • Humble yet confident leadership
  • Continuous pursuit of constructive feedback
  • Relentless drive to complete tasks

Disclaimer:

The information provided is intended to outline the general nature and level of work performed by individuals in this role. It is not an exhaustive list of responsibilities, duties, and skills required for this position.



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