Front Desk Agent

2 weeks ago


Allen, Texas, United States IHG Full time
Job Title: Front Desk Agent

Join IHG as a Front Desk Agent and be part of a team that delivers exceptional guest experiences. As a Front Desk Agent, you will be the first point of contact for our guests, handling check-ins, check-outs, and resolving any issues that may arise during their stay.

Key Responsibilities:
  • Provide warm and welcoming service to guests, ensuring a smooth and efficient check-in and check-out process.
  • Manage guest bookings, up-selling opportunities, and provide information about hotel amenities and services.
  • Handle cash and credit transactions, as well as process guest payments and refunds.
  • Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Work collaboratively with other hotel staff to ensure seamless guest experiences.
Requirements:
  • High school diploma or equivalent required; college or university degree preferred.
  • Previous experience in a front desk or guest service role is an asset.
  • Excellent communication and problem-solving skills.
  • Ability to work a variety of shifts, including nights, weekends, and holidays.

IHG offers a competitive market rate, full and part-time opportunities, and employee discounts at other IHG properties worldwide. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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