Front Desk Representative
1 week ago
We are seeking a highly skilled and detail-oriented Front Desk Representative to join our team at American Family Care Allen. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.
Job Summary:The Front Desk Representative will be responsible for:
- Checking-in patients in a timely manner and ensuring all Web Check-in procedures are followed
- Answering phone calls to the clinic and providing information or referring questions to others as needed
- Verifying insurance timely and accurately
- Ensuring the occupational clients preference card is followed and occupational procedures
- Reviewing all patient paperwork to ensure completeness and insuring collection of necessary insurance / demographic information
- Completing Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented
- Maintain patient records and update information as necessary
- Assist with administrative tasks such as filing, faxing, and scanning documents
- Ensure a clean and organized reception area
- Required to cross train to other positions.
- Required to complete other duties as assigned.
To be successful in this role, you will need:
- 1 year of clinical experience in a patient care setting is preferred
- BLS certification within 30 days of start required
- Strong customer service skills
- Previous experience as a medical receptionist or in a similar role is preferred
- Knowledge of medical terminology and procedures is a plus
- Proficiency in using phone systems and other office equipment
- Excellent communication and customer service skills
- Strong attention to detail and organizational abilities
- Ability to multitask and prioritize tasks effectively
- Familiarity with electronic medical records (EMR) systems is desirable
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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