Senior Technical Support Specialist

4 weeks ago

Bellevue, Washington, United States Blueprint Consulting Services Full time
About the Role

We are seeking a highly skilled Sr. Support Engineer to join our team at Blueprint Consulting Services. As a key member of our support team, you will be responsible for providing advanced technical support to our customers, handling complex technical issues, and collaborating with cross-functional teams to deliver best-in-class service.

Key Responsibilities
  • Serve as the final point of escalation and resolution for advanced technical support, handling highly complex products, escalated issues, and confidential security matters.
  • Provide advanced technical support to diverse audiences, including IT professionals, developers, architects, and executive management.
  • Take ownership of customer support experience by collaborating with teams, implementing troubleshooting best practices, and ensuring transparency.
  • Drive customer success and instill confidence in the Azure platform.
  • Offer best practice recommendations across the entire range of Azure resources based on customer solutions.
  • Clearly articulate recommendations in both written and spoken form to technical and leadership audiences.
  • Navigate complex and strategic customer events, understanding their requirements and needs.
Qualifications
  • Fluent in English language (reading, writing, and speaking).
  • Minimum of 3 years' experience in a customer-facing or customer support role, with a strong ability to troubleshoot and solve complex technical issues involving multiple technologies in a team environment.
  • At least 2 years' experience with SQL Server or a similar database product.
  • Solid knowledge of performance tuning, database design, and T-SQL language.
  • Experience in capacity planning, sizing SQL Server environments, and configuring high availability solutions.
  • Ability to meet customer, and/or government security screening requirements for the role.
  • Industry experience with Microsoft Server products, network connectivity, UNIX or other operating systems, and database migration to the cloud or SQL Server version upgrades.
  • Experience in creating technical documentation and sharing knowledge through training and mentoring.
Additional Experience
  • Containers: Docker, Kubernetes (k8), OpenShift, cloud storage, flannel.
  • Big Data: Apache Spark, YARN, Livy, ZooKeeper, Ranger, Knox, Polybase.
  • Machine Learning: SparkSQL, Java, Scala, Python, Jupyter.
  • Data Sources: MongoDB, Cloudera, Teradata, Oracle, DB2.
  • Monitoring: Collectd, Grafana, Fluentd, InfluxDB, Elasticsearch.
  • Familiarity with Linux script-based development environments and tools (Perl, Python, Ruby, PHP, etc.).
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision coverage, flexible spending account, 401k program, competitive PTO offerings, parental leave, and opportunities for professional growth and development.

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