E-Commerce Business Manager

6 days ago


Miami Gardens, Florida, United States Goodwill South Florida Full time

Job Summary

The E-Commerce Operations Manager at Goodwill South Florida is responsible for overseeing and managing the daily operations of our e-commerce business. This role supports the growth of our e-commerce line of business, directly contributing to revenue generation, which supports our mission of providing jobs and job training to individuals with disabilities and other barriers to employment.

Key Responsibilities

  • Ensure efficient fulfillment, warehousing, distribution, and customer service operations, primarily focusing on online marketplaces such as GoodwillFinds, Shop Goodwill, eBay, and Amazon.
  • Develop and implement strategies to improve operational efficiency, reduce costs, and increase revenue.
  • Manage a team of professionals responsible for e-commerce operations, including fulfillment, customer service, and inventory management.
  • Collaborate with cross-functional teams, including sales, marketing, and logistics, to ensure seamless execution of e-commerce initiatives.
  • Monitor and analyze key performance indicators (KPIs) to measure operational performance and identify areas for improvement.
  • Stay up-to-date with industry trends and best practices in e-commerce operations and logistics.

Requirements

  • Bachelor's degree in Business Administration or a related field is preferred, or a minimum of 4+ years of dynamic experience in a similar capacity.
  • Extensive knowledge of fulfillment, warehouse, distribution, and e-commerce operations.
  • 5 years of managerial experience.
  • High proficiency in Microsoft Office suite, including Word, Excel, and PowerPoint. Knowledge of MS Teams is a plus.
  • Solid written and verbal communication skills, with clear and precise communication at all levels.
  • Ability to multi-task in a fast-paced, changing environment.
  • Strong analytical thinking and problem-solving skills.
  • Team player with a high level of organizational skills.
  • Bilingual (English/Spanish) skills are a plus.


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