E-Commerce Business Manager
6 days ago
Job Summary
The E-Commerce Operations Manager at Goodwill South Florida is responsible for overseeing and managing the daily operations of our e-commerce business. This role supports the growth of our e-commerce line of business, directly contributing to revenue generation, which supports our mission of providing jobs and job training to individuals with disabilities and other barriers to employment.
Key Responsibilities
- Ensure efficient fulfillment, warehousing, distribution, and customer service operations, primarily focusing on online marketplaces such as GoodwillFinds, Shop Goodwill, eBay, and Amazon.
- Develop and implement strategies to improve operational efficiency, reduce costs, and increase revenue.
- Manage a team of professionals responsible for e-commerce operations, including fulfillment, customer service, and inventory management.
- Collaborate with cross-functional teams, including sales, marketing, and logistics, to ensure seamless execution of e-commerce initiatives.
- Monitor and analyze key performance indicators (KPIs) to measure operational performance and identify areas for improvement.
- Stay up-to-date with industry trends and best practices in e-commerce operations and logistics.
Requirements
- Bachelor's degree in Business Administration or a related field is preferred, or a minimum of 4+ years of dynamic experience in a similar capacity.
- Extensive knowledge of fulfillment, warehouse, distribution, and e-commerce operations.
- 5 years of managerial experience.
- High proficiency in Microsoft Office suite, including Word, Excel, and PowerPoint. Knowledge of MS Teams is a plus.
- Solid written and verbal communication skills, with clear and precise communication at all levels.
- Ability to multi-task in a fast-paced, changing environment.
- Strong analytical thinking and problem-solving skills.
- Team player with a high level of organizational skills.
- Bilingual (English/Spanish) skills are a plus.
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