Healthcare Customer Support Agent

2 weeks ago

Ankeny, Iowa, United States Premier Health Consultants Full time

Job Type

Full-time, Part-time

Position Overview

The Client Relations Specialist plays a crucial role in delivering exceptional patient-centered services, ensuring that the unique needs and preferences of each patient are met consistently. This position serves as the initial point of contact for patients, whether in person or via phone, and is pivotal in shaping their overall experience. The Specialist will undertake a variety of clerical tasks in alignment with departmental protocols. A thorough understanding of company policies and procedures is essential for maintaining accurate patient records, preparing necessary documentation, verifying details, and addressing routine administrative challenges.

Key Responsibilities include, but are not limited to:

  • Upholding clinical and clerical standards in accordance with the Company Policy and Procedure Manual.
  • Adhering to established scripts during patient interactions.
  • Handling incoming calls with professionalism, exercising discretion to prioritize inquiries, and directing calls to the appropriate staff efficiently.
  • Welcoming patients warmly, collecting insurance information, and guiding them through the verification process.
  • Inputting patient admission details into the system and scheduling appointments accordingly.
  • Processing payments and executing necessary accounting tasks in line with departmental standards.
  • Managing daily ledger reconciliations and preparing bank deposits.
  • Executing additional tasks as assigned by management and administrative personnel.
  • Engaging in quality improvement initiatives, participating in educational programs, attending departmental meetings, and maintaining competency as per company guidelines.
  • Performing other related duties as required.

To excel in this role, candidates must demonstrate the ability to fulfill each essential duty effectively. The qualifications outlined below reflect the knowledge, skills, and abilities necessary for success. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Qualifications

Education and Experience
High School Diploma or Equivalent.

Language Proficiency
Ability to read, analyze, and interpret technical documents or regulations. Capable of effectively presenting information and responding to inquiries from various stakeholders.

Problem-Solving Skills
Ability to address practical issues and navigate diverse situations with limited standardization. Competence in interpreting various forms of instructions.

Technical Skills
Proficiency in EMR systems, DocuTap, Excel, and MS Word is required.

Physical Requirements
The physical demands described are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this role, employees are regularly required to sit, use their hands, reach, and communicate effectively. Frequent lifting of supplies and equipment may be necessary, along with potential responsibilities for assisting patients.

Work Environment
The characteristics of the work environment are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.

The noise level is typically quiet to moderate, and employees may encounter infectious diseases and various electromechanical hazards.

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