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Client Support Representative

2 months ago

Ankeny, Iowa, United States FullCount Full time

Company Overview:

FullCount is a leading provider of self-service technology and convenience solutions tailored for the food service sector. Our innovative offerings, which include MicroMarket, vending, and dining technologies, position us at the forefront of the industry. Over the past decade, we have consistently pioneered advancements and garnered numerous accolades for transforming the market through superior technology, strategic alliances, and unparalleled customization options. At FullCount, we are dedicated to fostering the success of both our clients and our team members.

Position Summary:

The Client Support Representative will deliver outstanding customer service by addressing a wide range of inquiries and challenges related to the FullCount product suite. This role is crucial in establishing and maintaining sustainable, long-term relationships with our clients. The successful candidate will develop expertise in the software, hardware, and networking solutions integral to our offerings. Acting as the primary point of contact for client support, they will utilize available resources to ensure high-quality service and client satisfaction. In addition to support responsibilities, the Client Support Representative will engage in project-related tasks, including data management, project implementation oversight, and various customer service initiatives. They may also contribute to analysis, program testing, and support documentation within the operations team.

Key Responsibilities:

  • Execute support tasks effectively to ensure client satisfaction.
  • Commit to delivering exceptional customer service and support.
  • Work independently and collaboratively within a team environment.
  • Coordinate team efforts and resources to facilitate successful support.
  • Provide comprehensive training to end users on the product.
  • Understand client workflows to offer best practice recommendations regarding the product.
  • Guide clients on networking requirements for optimal performance.
  • Identify and procure necessary hardware for client upgrades or replacements.
  • Maintain a solid understanding of products and services to effectively communicate value to clients.
  • Identify enhancement opportunities, conduct quality assurance, and perform testing within the operations team.
  • Assist clients with data management using spreadsheet and database tools to import data into software specifications.
  • Develop and update product documentation as required.
  • Take on additional responsibilities as assigned by the supervisor.

Qualifications:

  • Post-secondary degree or relevant experience.
  • Strong passion for customer service and support.
  • Excellent analytical and problem-solving abilities, with the capacity to make impactful independent decisions.
  • Self-motivated and capable of rapid learning.
  • Ability to grasp technical information; IT experience is advantageous.
  • Outstanding written and verbal communication skills, with the ability to articulate concepts clearly and positively.
  • Familiarity with software architecture, hardware, networking, and databases.
  • Proficiency in spreadsheet and database tools for data manipulation.
  • Understanding of business processes and terminology.
  • Proven organizational and time-management skills, with the ability to handle multiple tasks with precision.

We encourage recent graduates to apply.