Retail Sales Support Associate

2 weeks ago


Ankeny, Iowa, United States The Sherwin-Williams Company Full time

Position Overview: The Retail Sales Support Associate plays a crucial role in the effectiveness of our retail operations. This position involves engaging with both wholesale and retail clients to assess their requirements, address inquiries regarding our product offerings, and suggest suitable solutions.

Key Responsibilities:

  • Deliver exceptional customer service to ensure high levels of client satisfaction.
  • Assist customers both in-store and via phone by identifying their needs and recommending appropriate products and services.
  • Establish and nurture productive relationships with wholesale and retail clients.
  • Accurately process sales transactions in accordance with company policies and procedures.
  • Achieve and maintain sales targets on a monthly, quarterly, and annual basis.
  • Maintain organized work order files and product formulas.
  • Retrieve products from the sales floor or warehouse as needed.
  • Mix and tint products to meet customer specifications.
  • Restock shelves and create appealing product displays.
  • Ensure cleanliness and proper maintenance of store equipment.
  • Assist with loading and unloading delivery vehicles.
  • Support delivery operations as required.
  • Keep assigned areas well-stocked and visually appealing.
  • Stay informed about product offerings and discuss available options with customers.
  • Adhere to inventory management procedures.
  • Propose strategies to enhance sales performance.

Minimum Qualifications:

  • Must be at least eighteen (18) years of age.
  • Must be legally authorized to work in the country of employment without requiring sponsorship for employment visa status now or in the future.
  • Must be capable of retrieving materials from shelves and floor stacks and lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
  • Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
  • If currently employed by Sherwin-Williams, must have received at least a "meets expectations" (3) rating on the most recent performance appraisal.
  • If currently employed by Sherwin-Williams, must have completed all required HR Cloud eLearning courses for the current position.

Preferred Qualifications:

  • Possess a valid, unrestricted Driver's License.
  • Have at least a High School diploma or GED.
  • Have a minimum of one (1) year of experience in a delivery, retail, or customer service role.
  • Prior experience in selling paint and related products is advantageous.
  • Experience operating tinting and mixing equipment is preferred.
  • Ability to communicate effectively in more than one language is a plus.
  • Proficiency in reading, writing, comprehending, and communicating in Spanish is beneficial.


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