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Administrative Coordinator

2 months ago

Boston, Massachusetts, United States One Medical Full time
About the Role

We are seeking a highly skilled and compassionate Administrative Assistant to join our team at One Medical. As a key member of our office staff, you will play a vital role in ensuring a seamless and exceptional patient experience.

Key Responsibilities
  • Front Desk Operations: Manage patient intake, schedule appointments, and handle billing and insurance inquiries with precision and professionalism.
  • Patient Communication: Utilize impeccable communication skills to provide clear and concise information to patients, addressing their concerns and needs with empathy and understanding.
  • Office Administration: Perform various administrative tasks, including data entry, filing, and maintaining accurate records, ensuring the smooth operation of our office.
  • Team Collaboration: Work closely with our healthcare team to provide exceptional patient care, participating in team huddles, and contributing to problem-solving efforts.
  • Technology Proficiency: Master our technology suite, including Slack, G-suite, Zoom, and our Electronic Medical Record System, to effectively interact with team members and patients.
Requirements
  • Experience: At least 1 year of experience in high-touch customer or patient-facing roles.
  • Communication Skills: Strong written and verbal communication skills, with the ability to effectively communicate with patients and team members.
  • Teamwork: Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
  • Problem-Solving: A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
  • Technical Skills: Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
What We Offer
  • Competitive Salary: A competitive salary of $21.50 per hour, based on a full-time schedule.
  • Benefits: A comprehensive benefits package, including paid sabbatical, employee assistance program, competitive medical, dental, and vision plans, and more.
  • Professional Growth: Opportunities for professional growth and development, including training and education programs.