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Customer Service Representative/Scheduler

2 months ago

South Boston, Virginia, United States Sentara Full time

Job Summary

Sentara is seeking a skilled Customer Service Representative/Scheduler to join our team. As a key member of our Clinical Access Centralized Scheduling Department, you will be responsible for handling incoming calls and providing exceptional customer service to patients and healthcare providers.

Key Responsibilities:

  • Handle incoming calls to address eligibility, claim, and payment issues or to schedule patient appointments and referrals.
  • Provide quality service and customer satisfaction through effective communication and education.
  • Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries.
  • Schedule a high volume of procedures for patients in a computerized scheduling system.
  • Accountable for accurately and completely obtaining required information in the scheduling process.

Requirements:

  • High School Diploma or equivalent.
  • Two years of customer service experience, preferably in a hospital or physician's office setting.
  • High volume call center experience and Epic EMR experience are preferred.
  • Data entry skills and ability to work in a fast-paced environment.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A supportive and inclusive work environment.

About Sentara:

Sentara is a leading healthcare organization that values diversity, inclusion, and belonging. We are committed to providing high-quality patient care and improving health outcomes in the communities we serve.