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Store Operations Leader

2 months ago

Virginia Beach, Virginia, United States L.L Full time

About L.L.Bean: At L.L.Bean, we believe that the great outdoors enhances our lives. We are dedicated to cultivating a diverse culture and creating inclusive environments where everyone feels at home—both within our organization and in nature. We value the unique contributions of each individual and are committed to fostering an inclusive workplace where everyone can thrive.

Position Overview: L.L.Bean is seeking a Retail Store Manager to oversee our store operations.

This pivotal role is accountable for driving sales performance, nurturing talent, and ensuring the delivery of the exceptional L.L.Bean customer experience. The Store Manager will implement and communicate retail strategies, manage financial performance, and uphold the core values of Outdoors Heritage, Integrity, Service, Respect, Perseverance, and Safe and Healthy Living to maintain the integrity of the L.L.Bean brand.

  • Store Sales Volume: $4-6 Million

Key Responsibilities:

1. Drive Business Performance:

  • Establish clear objectives and communicate consistent priorities.
  • Motivate and guide teams to achieve targets and objectives.
  • Allocate resources effectively (payroll, expenses, personnel) to meet goals.
  • Foster a disciplined culture focused on excellence in execution.
  • Ensure compliance with all operational procedures, including Human Resource Management, Loss Prevention, and Safety.
  • Protect assets and manage supply to contribute to profit and loss management.
  • Take personal responsibility for individual outcomes and team decisions.

2. Develop Team Talent:

  • Set high standards and clear accountability for team performance.
  • Guide the team to deliver exceptional customer service in alignment with L.L.Bean's values.
  • Encourage a strong connection between the team and the brand.
  • Conduct objective assessments of team talent.
  • Provide regular and comprehensive performance feedback.
  • Recognize and celebrate the achievements of team members.
  • Address underperformance promptly and collaboratively.
  • Identify high-potential employees and provide growth opportunities.

3. Deliver Exceptional Customer Experience:

  • Enhance GUIDE / Manager On Duty behaviors.
  • Hold self and team accountable to L.L.Bean's customer service standards.
  • Promote the Learn, Try, Buy, and Enjoy concept through engaging outdoor activities.
  • Utilize customer feedback to drive improvements in the customer experience.
  • Identify and implement enhancements in visual merchandising to maximize profitability.
  • Ensure adherence to visual presentation standards.

Health and Safety Commitment: Every employee plays a vital role in maintaining a safe and healthy workplace. Employees are expected to actively participate in health and safety initiatives by adhering to all safety policies, reporting unsafe conditions, and conducting work safely. Leaders are also expected to model safe behaviors and evaluate risks to ensure a safe environment.

Qualifications:

  • Minimum of 5 years of experience as a store manager in a high-traffic retail environment.
  • Demonstrated strategic and innovative leadership abilities.
  • Prior leadership experience in the apparel retail sector is essential.
  • Strong business acumen with a proven track record of achieving sales and service objectives.
  • Effective leadership skills with the ability to inspire and develop team members.
  • Excellent time management and organizational skills.
  • Strong interpersonal, written, and verbal communication skills.
  • Ability to build collaborative partnerships to achieve common goals.
  • Capability to balance growth initiatives with traditional values.
  • Willingness to travel occasionally as needed.

L.L.Bean is committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome. We believe that if you care about the outdoors, working at L.L.Bean is a fulfilling way to contribute positively to your community and the environment.