MS Teams Collaboration Specialist
4 days ago
Job Title: MS Teams Collaboration Specialist
Job Summary: Luna Data Solutions, Inc. is seeking a highly skilled MS Teams Collaboration Specialist to join our team. As a key member of our organization, you will be responsible for designing, implementing, and maintaining Microsoft Teams voice solutions for our clients.
Responsibilities:
- Design and Implement Microsoft Teams Voice Solutions: You will work closely with our clients to understand their voice requirements and design and implement Microsoft Teams voice solutions that meet their needs.
- Configure and Troubleshoot Microsoft Teams Voice: You will be responsible for configuring and troubleshooting Microsoft Teams voice services, including voice routing policy and dial plan configuration, Auto Attendant and Call Queue configuration, and basic user and device configuration.
- Provide Excellent Customer Service: You will work closely with our clients to ensure that their Microsoft Teams voice solutions are working as expected and provide excellent customer service to resolve any issues that may arise.
- Stay Up-to-Date with Microsoft Teams Voice: You will stay up-to-date with the latest Microsoft Teams voice features and functionality and ensure that our clients are taking advantage of the latest features and functionality.
Requirements:
- Familiarity with Microsoft Teams Voice: You must have a strong understanding of Microsoft Teams voice and be able to design and implement Microsoft Teams voice solutions.
- Basic User and Device Configuration: You must have basic user and device configuration skills and be able to configure and troubleshoot Microsoft Teams voice services.
- Voice Routing Policy and Dial Plan Configuration: You must have a strong understanding of voice routing policy and dial plan configuration and be able to configure and troubleshoot Microsoft Teams voice services.
- Basic Auto Attendant and Call Queue Configuration: You must have basic Auto Attendant and Call Queue configuration skills and be able to configure and troubleshoot Microsoft Teams voice services.
- Basic Understanding of PowerShell: You must have a basic understanding of PowerShell and be able to run provided PowerShell scripts.
- Basic Troubleshooting Skills: You must have basic troubleshooting skills and be able to troubleshoot Microsoft Teams voice services.
What We Offer:
- Competitive Compensation and Benefits: We offer competitive compensation and benefits, including health, dental, vision, voluntary life, accident, and short-term disability insurance options.
- Remote Working Arrangement: We offer a remote working arrangement, allowing you to work from the comfort of your own home.
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