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IT Support Specialist
1 month ago
Job Summary:
We are seeking a highly skilled Onsite Technician to join our team at Apex Systems. As an Onsite Technician, you will be responsible for providing technical support and maintenance services to our clients in High Point, NC.
Key Responsibilities:
- Provide timely and effective technical support to clients, including troubleshooting and resolving infrastructure and end-user problems.
- Collaborate with global support technicians to resolve complex technical issues.
- Manage local infrastructure solutions, including hardware and software installations and upgrades.
- Communicate effectively with clients to understand their requirements and set expectations.
- Install and configure client systems, including hardware, software, applications, communications, and peripherals.
- Perform scheduled and unscheduled upgrades to maintain a safe and secure network.
- Manage engineering computers for end-users.
- Provide on-call support and participate in global projects that impact the local business.
Requirements:
- Broad IT background, including hardware, software, and network support.
- Dedication to delivering customer value.
- Ability to build effective relationships.
- Solid communication skills.
- Patience and ability to work with frustrated clients.
- Openness to change and willingness to learn new tasks.
- Interest in end-user needs and IT infrastructure.
Desirable Competences/Certificates:
- ITIL Foundation.
- Agile SAFe.
- Operating Systems: Microsoft Win 7 – Win 10, Linux/FreeBSD, macOS.
- Wired/Wireless LAN.
Why Apex Systems?
- We offer competitive pay rates, weekly pay, and direct deposit.
- Health/Medical benefits, Life Insurance, 401k, and Employee Stock Purchase Program.
- Discounts to major certification programs and access to technical training platforms.
Equal Opportunity Employer:
APEX Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
