Customer Service Sales Associate
2 weeks ago
Position: Retail Service Specialist
We are seeking a dedicated individual who excels in a sales and service atmosphere, with a focus on cross-selling and upselling various offerings. This role presents an exciting opportunity within our branch network, perfect for those who enjoy collaborating in a team-oriented environment with AAA members.
Key Responsibilities:
- Facilitate DMV vehicle licensing, registration, and notary services;
- Welcome all members and clients, assess their needs, and deliver Exceptional Service;
- Achieve sales and service targets (and qualify for incentives) across multiple AAA products and services;
- Prepare and distribute TripTik travel routes, annotated road maps, tour guides, and other travel-related resources;
- Arrange hotel and car rental bookings for members, and provide information on travel destinations;
- Capture passport photographs;
- Process payments for various products, ensuring accurate change and receipts; balance and reconcile cash drawer;
- Execute additional job-related tasks as directed by management.
Qualifications:
- Must be able to acquire and maintain a valid notary license;
- Experience in retail sales, banking, or a comparable customer service/sales setting;
- Demonstrated ability to surpass assigned sales or service quality objectives;
- Willingness to work overtime, including weekends;
- Familiarity with basic Microsoft Office applications;
- Ability to travel locally as required;
- A high school diploma or GED;
- Successful completion of pre-employment assessments, background checks, and drug screenings.
Benefits:
- Comprehensive medical/dental/vision/life insurance;
- 401(k) Savings plan with company contribution;
- Tuition reimbursement;
- Paid time off for community service initiatives;
- Wellness programs;
- Employee discounts (membership, insurance, travel, entertainment, services, and more).
American Automobile Association is the largest federation of AAA clubs nationwide, employing 14,000 individuals across 21 states and serving 17 million members. Our strength lies in our workforce. By bringing together and supporting diverse cultures, backgrounds, personalities, and strengths, we create a team capable of delivering legendary, lifetime service to our members. Embracing our diversity is key to our success.
With our nationally recognized brand, a long-standing reputation since 1902, and a continuously expanding membership, we are looking for career-oriented, service-focused professionals.
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