Customer Service Reservations Coordinator

2 weeks ago


Bethlehem, Pennsylvania, United States Hotel Bethlehem Full time

Reservations Sales Specialist

Join our team at Historic Hotel Bethlehem, where we pride ourselves on providing exceptional service and a welcoming atmosphere. We are currently seeking a dedicated Reservations Sales Specialist to enhance our front desk operations.

Position Overview:

This role is ideal for individuals looking to embark on a career in the hospitality industry. As a Reservations Sales Specialist, you will engage with guests through various communication channels, including phone calls, emails, and online chats, to facilitate reservations in a professional and friendly manner.

Key Responsibilities:

  1. Assist guests in securing future reservations with enthusiasm and expertise.
  2. Follow up on guest inquiries to maximize booking opportunities.
  3. Respond to phone calls and emails promptly, maintaining a high standard of professionalism.
  4. Manage guest profiles and maintain accurate records of interactions.
  5. Provide information about the hotel and local attractions, enhancing the guest experience.
  6. Demonstrate strong multitasking abilities while paying close attention to detail.
  7. Deliver outstanding service to exceed guest expectations.
  8. Handle daily operational tasks and correspondence efficiently.
  9. Utilize computer systems effectively, including MS Office applications.
  10. Communicate clearly and effectively, both verbally and in writing.

Qualifications:

We are looking for candidates with a minimum of two years of experience in a customer service or sales role, preferably within the hospitality sector. Strong communication skills and a customer-focused mindset are essential.

Physical Requirements:

Candidates should be able to stand, walk, and sit for extended periods, with the ability to lift up to 25 pounds as needed.

Work Environment:

We offer a supportive work environment with reasonable accommodations for individuals with disabilities. Our hotel is committed to maintaining a safe and healthy workplace for all employees.

Join us at Historic Hotel Bethlehem, where your contributions will be valued, and you will be part of a team dedicated to excellence in hospitality.



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