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Customer Service Representative

2 months ago


Decatur, Indiana, United States BCforward Full time
Job Title: Customer Service Representative - Permit Processing Analyst

BCforward is seeking a highly motivated Customer Service Representative to join our team in Indianapolis, IN.

Job Summary:

We are looking for a skilled Customer Service Representative to provide exceptional customer service and support to our clients. The successful candidate will have excellent communication skills, both oral and written, and be able to effectively communicate with clients, engineers, and other stakeholders.

Key Responsibilities:
  • Provide exceptional customer service to clients, responding to inquiries and resolving issues in a timely and professional manner.
  • Analyze oversized and overweight vehicle routing and permitting, ensuring compliance with federal and state regulations.
  • Collaborate with engineers, district offices, and law enforcement personnel to ensure safe and efficient transportation of oversized and overweight vehicles.
  • Develop and maintain strong relationships with clients, providing them with accurate and timely information.
  • Stay up-to-date with changes in regulations and industry best practices, ensuring that clients receive the highest level of service.
Requirements:
  • High school diploma or equivalent, plus two (2) years post-secondary education in business, communications, or a related field.
  • Advanced knowledge of wheel and axle weight configurations in accordance with federal bridge standards.
  • Proficient knowledge of numerous permit class types, vehicle configurations, and general and special requirements for each vehicle class and type.
  • Excellent communication skills, both oral and written.
  • Ability to comprehend technical written materials and communicate effectively with clients.
Benefits:

BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. We champion the power of human potential to help companies transform, accelerate, and scale.