Customer Service Representative

5 days ago


Decatur, Alabama, United States Southern Home Services LLC Full time
Customer Service Representative

Are you a people person with a passion for delivering exceptional customer experiences? We're seeking a skilled Customer Service Representative to join our team at Southern Home Services LLC.

Key Responsibilities:
  • Provide top-notch customer service via phone, email, and in-person interactions
  • Act as a liaison between customers, technicians, salespersons, and management to resolve issues and concerns
  • Schedule service and routine maintenance appointments to meet customer needs
  • Maintain and update customer records to ensure accurate information
  • Process invoice payments and provide information about products and services
  • Troubleshoot and resolve customer issues and concerns in a timely and professional manner
  • Develop and maintain a knowledge base of our evolving products and services to better serve our customers
  • Participate in in-house training to stay up-to-date on products, services, and office software
Requirements:
  • Minimum 1 year of administrative or customer service experience in an office setting
  • Excellent communication and interpersonal skills to build strong relationships with customers and colleagues
  • Ability to work independently and as part of a team in a fast-paced environment
  • Strong organizational and time management skills to prioritize tasks and meet deadlines
  • Ability to work in a structured yet relaxed environment with a focus on work-life balance
Benefits:
  • Reliable, year-round work with weekly paychecks
  • Paid time off and holidays
  • Medical, dental, and vision benefits
  • Company-matched 401(k) plan

We're an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics as outlined by federal, state, or local laws.



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