Customer Service Representative

1 day ago


Decatur, Illinois, United States ATC Income Tax Full time
Job Title: Customer Service Phone Representative

ATC Income Tax is seeking a Customer Service Phone Representative to join our team. As a Customer Service Phone Representative, you will be responsible for providing excellent customer service to our clients via phone.

Responsibilities:
  • Build client rapport and provide personalized service
  • Market tax preparation services to in-bound callers using a phone script
  • Make outbound marketing calls to previous tax clients using a phone script
  • Record accurate notes in an online customer relationship management database
  • Prepare tax return estimates for in-bound callers
  • Resolve basic customer concerns via telephone in a timely and professional manner
  • Provide excellent customer service over the telephone
  • Support Tax Preparer staff
  • Ensure adherence to company policies and procedures
Requirements:
  • Ability to follow a phone script
  • Ability to perform in a fast-paced environment
  • Previous customer service experience is a must
  • Detailed oriented
  • Well organized
  • Self motivated
  • Reliable and punctual
  • Good computer skills
  • Outstanding phone etiquette
  • Proper grammar usage in oral and written correspondence
  • Ability to multi-task
  • Ability to problem solve
  • Ability to work days, evenings and weekends

Compensation includes hourly pay plus weekly bonuses. A short phone interview will be followed by an in-person interview. A background check will be conducted for all new hires.



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