Customer Service Representative

4 weeks ago


Decatur, Alabama, United States Domino's Pizza LLC Full time
Customer Service Representative Job Description

At Domino's Pizza LLC, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch service and support.

Key Responsibilities:
  • Manage Incoming Calls: Respond to customer inquiries, resolve issues, and provide accurate information in a timely and professional manner.
  • Assist with Food Orders: Prepare and process customer orders, ensuring accuracy and efficiency.
  • Daily and Weekly Cleaning Tasks: Maintain a clean and organized work environment, adhering to health and safety standards.
  • Identify and Assess Customer Needs: Anticipate and meet customer needs, providing personalized solutions and exceeding expectations.
  • Handle Customer Complaints: Listen actively, empathize with customers, and resolve issues promptly and fairly.
  • Follow Procedures and Guidelines: Adhere to company policies, procedures, and guidelines, ensuring consistency and quality in customer interactions.
Qualifications:
  • Excellent Organizational Skills: Prioritize tasks, manage time effectively, and maintain a high level of productivity.
  • Excellent Communication and Presentation Skills: Articulate clearly, both verbally and in writing, and present information in a concise and engaging manner.
  • Ability to Multi-Task and Prioritize: Handle multiple customer interactions simultaneously, prioritizing tasks and managing stress effectively.
  • Customer Service Representatives Must Be at Least 16 Years of Age: Meet the minimum age requirement for this role.
Additional Information:
  • Benefits: Eligibility for benefits, including discounts on menu items, a safe work environment, and opportunities for career growth and advancement.
  • Perks: Flexible scheduling, opportunities for overtime, and a dynamic work environment.
  • Schedule: Flexible scheduling and opportunities for overtime, with all information kept confidential according to EEO guidelines.

Physical Requirements: Standing, walking, sitting, lifting, carrying, pushing, climbing, stooping/bending, crouching/squatting, and reaching are essential functions of this role.

Driving Requirements: Deliver pizzas within a designated delivery area, making several deliveries per shift, and delivering flyers and door hangers as needed.



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