Customer Service Representative
4 weeks ago
At Domino's Pizza LLC, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch service and support.
Key Responsibilities:- Manage Incoming Calls: Respond to customer inquiries, resolve issues, and provide accurate information in a timely and professional manner.
- Assist with Food Orders: Prepare and process customer orders, ensuring accuracy and efficiency.
- Daily and Weekly Cleaning Tasks: Maintain a clean and organized work environment, adhering to health and safety standards.
- Identify and Assess Customer Needs: Anticipate and meet customer needs, providing personalized solutions and exceeding expectations.
- Handle Customer Complaints: Listen actively, empathize with customers, and resolve issues promptly and fairly.
- Follow Procedures and Guidelines: Adhere to company policies, procedures, and guidelines, ensuring consistency and quality in customer interactions.
- Excellent Organizational Skills: Prioritize tasks, manage time effectively, and maintain a high level of productivity.
- Excellent Communication and Presentation Skills: Articulate clearly, both verbally and in writing, and present information in a concise and engaging manner.
- Ability to Multi-Task and Prioritize: Handle multiple customer interactions simultaneously, prioritizing tasks and managing stress effectively.
- Customer Service Representatives Must Be at Least 16 Years of Age: Meet the minimum age requirement for this role.
- Benefits: Eligibility for benefits, including discounts on menu items, a safe work environment, and opportunities for career growth and advancement.
- Perks: Flexible scheduling, opportunities for overtime, and a dynamic work environment.
- Schedule: Flexible scheduling and opportunities for overtime, with all information kept confidential according to EEO guidelines.
Physical Requirements: Standing, walking, sitting, lifting, carrying, pushing, climbing, stooping/bending, crouching/squatting, and reaching are essential functions of this role.
Driving Requirements: Deliver pizzas within a designated delivery area, making several deliveries per shift, and delivering flyers and door hangers as needed.
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