PCO Liaison Specialist
1 week ago
Become a part of our caring community and help us put health first. As a PCO Provider Liaison, you will play a vital role in strengthening engagement and facilitating a positive experience for PCO providers and provider hiring leaders through the preboarding and onboarding process.
Key Responsibilities- Build relationships with new providers from offer accepted through start date (preboarding)
- Act as single point-of-contact (POC) for new providers and provider hiring leaders to provide a white-glove experience
- Review Workday New Hire Report and compare it to the new provider tracker for accuracy
- Participate in Weekly New Provider Onboarding Prep Meeting to provide preboarding status updates
- Monitor new provider and provider hiring leader preboarding tasks and help resolve issues
- Submit requests for new provider access profiles and equipment based on provisioning matrices
- Facilitate New Provider Onboarding Prep Meetings with markets and participate in Monthly Provider Onboarding Committee Meetings
- 3 years' experience in provider relations/recruitment, practice management, provider contracting, clinical operations, or related experience
- Demonstrated emotional intelligence, independent decision-making, problem-solving skills, and ability to diffuse conflict
- Strong verbal and written communication skills and experience with Microsoft Office and visual platforms
Humana offers competitive benefits that support whole-person well-being, including medical, dental, and vision benefits, 401(k) retirement savings plan, time off, short-term and long-term disability, life insurance, and more.
We are an equal opportunity employer and value diversity and inclusion in the workplace.
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