Pet Services Coordinator
2 weeks ago
We are looking for a dedicated Customer Care Specialist to become a part of our team on a part-time basis. At VCA Animal Hospitals, our mission is clear: the health of your pet is our utmost priority, and delivering exceptional service is our goal.
As a vital member of our team, you will play a key role in ensuring that we exceed the expectations of every pet owner we serve.
Your Role:
As the face of VCA, the Customer Care Specialist is essential in establishing the atmosphere of our practice, fostering trust and confidence among our clients.
Your responsibilities will include:
- Customer Service Duties:
Welcoming visitors, managing phone inquiries, and escorting clients and their pets to examination rooms. - Scheduling and confirming appointments.
- Conducting follow-up calls and reaching out to potential clients.
- Explaining fees and processing payments.
- Advising clients on products and services, including prescription options.
- Providing information on general pet care and welfare.
- Maintaining accurate medical records and correspondence.
- Ensuring the cleanliness and upkeep of the facility.
Key Responsibilities:
Your essential functions will encompass:
- Greeting clients and their pets with warmth and professionalism.
- Managing appointment schedules and client communications.
- Educating clients on various pet care topics.
- Maintaining the organization of medical documentation.
Qualifications:
The ideal candidate will possess:
- A minimum of one year of experience in customer service.
- A High School Diploma or equivalent.
- Exceptional communication and listening skills.
- A genuine compassion for animals and their owners.
- Strong decision-making abilities.
- Proficiency in Microsoft Office applications.
- A willingness to work flexible hours, including evenings and weekends.
- The capability to lift up to 40 lbs and handle potential exposure to pet-related hazards.
Compensation and Benefits:
VCA Animal Hospitals offers a competitive salary and benefits package, which includes:
- Medical, Dental, and Vision insurance.
- 401(k) retirement plan.
- Discounts on pet care services.
- Paid time off for vacations, holidays, and sick days.
- Health and wellness programs that provide valuable resources and training.
Compensation is negotiable based on qualifications and experience. We are proud to be an Equal Opportunity Employer - Veterans / Disabled.
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