Pet Services Coordinator

2 weeks ago


La Mirada, California, United States VCA Animal Hospitals Full time
Position Overview:

We are looking for a dedicated Customer Care Specialist to become a part of our team on a part-time basis. At VCA Animal Hospitals, our mission is clear: the health of your pet is our utmost priority, and delivering exceptional service is our goal.

As a vital member of our team, you will play a key role in ensuring that we exceed the expectations of every pet owner we serve.

Your Role:
As the face of VCA, the Customer Care Specialist is essential in establishing the atmosphere of our practice, fostering trust and confidence among our clients.

Your responsibilities will include:

  • Customer Service Duties:
    Welcoming visitors, managing phone inquiries, and escorting clients and their pets to examination rooms.
  • Scheduling and confirming appointments.
  • Conducting follow-up calls and reaching out to potential clients.
  • Explaining fees and processing payments.
  • Advising clients on products and services, including prescription options.
  • Providing information on general pet care and welfare.
  • Maintaining accurate medical records and correspondence.
  • Ensuring the cleanliness and upkeep of the facility.

Key Responsibilities:
Your essential functions will encompass:

  • Greeting clients and their pets with warmth and professionalism.
  • Managing appointment schedules and client communications.
  • Educating clients on various pet care topics.
  • Maintaining the organization of medical documentation.

Qualifications:
The ideal candidate will possess:

  • A minimum of one year of experience in customer service.
  • A High School Diploma or equivalent.
  • Exceptional communication and listening skills.
  • A genuine compassion for animals and their owners.
  • Strong decision-making abilities.
  • Proficiency in Microsoft Office applications.
  • A willingness to work flexible hours, including evenings and weekends.
  • The capability to lift up to 40 lbs and handle potential exposure to pet-related hazards.

Compensation and Benefits:
VCA Animal Hospitals offers a competitive salary and benefits package, which includes:

  • Medical, Dental, and Vision insurance.
  • 401(k) retirement plan.
  • Discounts on pet care services.
  • Paid time off for vacations, holidays, and sick days.
  • Health and wellness programs that provide valuable resources and training.

Compensation is negotiable based on qualifications and experience. We are proud to be an Equal Opportunity Employer - Veterans / Disabled.



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