Service Coordinator

5 days ago


La Puente, California, United States Pape Material Handling Inc Full time
Job Description

Pape' Material Handling Inc. is seeking a highly skilled Service Coordinator to join their team in the City of Industry.

As a Service Coordinator, you will be responsible for managing incoming and outgoing service department work, preparing warranty paperwork and monitoring reimbursements, providing excellent service to customers, assisting with dispatching technicians, and more.

To thrive in this role, you must be a detail-oriented individual who enjoys working at a fast pace and has a winning attitude.

Key Responsibilities:
  • Manage service department work, including preparing warranty paperwork and monitoring reimbursements.
  • Provide excellent customer service, both in person and over the phone.
  • Assist with dispatching technicians and coordinating service schedules.
  • Perform administrative tasks, such as data entry and record-keeping.
  • Collaborate with the service team to ensure seamless customer service.
Requirements:
  • Excellent computer skills, including proficiency in Microsoft Office and internal computer systems.
  • Excellent communication and customer relations skills.
  • Excellent attention to detail and follow-through on tasks.
  • Ability to thrive in a fast-paced environment.
  • Experience working directly with customers and knowledge of the material handling industry are preferred.
Benefits:
  • Competitive pay based on skills, training, and experience level.
  • Outstanding benefits, including medical, dental, and vision insurance, 401(k) and Roth 401(k) retirement plans, and more.
  • Progressive vacation plans, sick leave, and paid holidays.
  • Opportunities for advancement and professional growth.
  • Stability and reputation of a family-owned, fourth-generation company.


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