Guest Services Manager
1 week ago
- Availability for a flexible work schedule, including weekends, holidays, and varied shifts.
- Comprehensive knowledge of hotel amenities, room categories, pricing, room availability, and anticipated guest arrivals/departures.
- Address guest grievances to ensure satisfaction.
- Support team members in their roles to guarantee exceptional service to guests.
- Oversee and uphold cleanliness, sanitation, and organization in designated areas.
- Present guest invoices and process transactions while adhering to payment, cash handling, and credit policies.
- Perform additional responsibilities as required.
Accountable for overseeing all elements of Front Desk operations, in line with hotel standards. Direct, implement, and sustain a robust service and management philosophy that guides the respective team.
Qualifications
- At least one year of experience in a comparable role; prior supervisory experience is advantageous.
- Ability to effectively communicate with guests, management, and colleagues for mutual understanding.
- High school diploma or equivalent; some college education preferred.
- Bilingual in English and Spanish is a plus.
- Familiarity with local attractions and activities suitable for guests.
Shaner Hotels stands as a premier award-winning hospitality owner-operator and management firm within the industry. Our extensive portfolio includes over 65 full-service, select-service, extended-stay, and resort properties, totaling more than 7,500 rooms across 14 states and four countries. We collaborate with leading hospitality brands, including independent establishments, and offer a range of services for investors, hotel owners, and brands, encompassing hotel development, design and construction, e-commerce, and revenue management.
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