Downtown Shelter Case Manager Position

4 days ago


Minneapolis, Minnesota, United States People Serving People Full time
About Us

People Serving People is a leading organization in addressing family homelessness in Minnesota. Our comprehensive emergency shelter provides a safe haven for families in need.

Job Summary

We are seeking a dedicated and compassionate Downtown Shelter Case Manager to join our team. As a key member of our Advocacy Program, you will play a vital role in supporting families towards stability and self-sufficiency.

Key Responsibilities
  • Build rapport and trust with families, assessing their individual needs and developing personalized plans for stable housing, income, and well-being.
  • Collaborate with families to identify goals and create action plans, connecting them with service providers and resources.
  • Conduct initial orientations, follow-ups, and reassessments to ensure families are on track to meet their goals.
  • Utilize strength-based practice and motivational interviewing to empower families and help them realize their potential.
  • Communicate effectively with other service providers, coordinate services, and advocate on behalf of clients as needed.
  • Understand and follow Trauma-Informed Care principles, addressing concerns and creating solutions with families.
  • Recognize needs for mental and chemical health services, coordinating with our Mental and Chemical Health Coordinator.
  • Provide material needs under emergency circumstances, while maintaining accurate records and entering them into our CRM database in a timely manner.
  • Assist with monthly statistics on Advocacy services usage and follow Mandated Reporting guidelines.
  • Understand MN Data Privacy Laws, obtaining releases from families prior to sharing information with other service providers.
Requirements
  • 4-year degree in social work, psychology, sociology, human services, or a closely related field.
  • 2+ years of experience serving a multicultural, socially diverse population.
  • 2+ years of experience working with people experiencing homelessness and/or adults/children with mental illness.
  • A valid, Class D driver's license is required.
  • Candidates with lived experience of homelessness, BIPOC, or another marginalized identity are encouraged to apply.
Salary and Benefits
  • $25.24/hourly.
  • Full-time, Monday through Friday, 9:00 a.m. to 5:30 p.m.
  • Medical, dental, and vision insurance available.
  • Company-paid life and disability insurance.
  • 401(k) with employer contribution at 6 months.
  • 40 days of PTO per year.
  • Reduced cost parking or metro pass.
  • Cellphone reimbursement.
  • Reduced childcare rates.
  • 12 weeks of paid parental leave.
  • Financial wellness benefit.


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