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Customer Experience Specialist

2 months ago

Round Rock, Texas, United States Amy Davis - State Farm Agent Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving business growth through effective marketing and sales strategies.

Key Responsibilities:

  • Customer Service: Provide responsive and personalized service to clients, addressing their needs and concerns in a timely and professional manner.
  • Relationship Building: Foster strong relationships with clients, understanding their needs and preferences to deliver tailored solutions.
  • Business Development: Identify and pursue new business opportunities, generating leads and coordinating appointments to drive sales growth.
  • Marketing and Sales: Develop and implement effective marketing strategies to promote our products and services, and achieve sales targets.

Requirements:

  • Customer Focus: Genuine interest in delivering exceptional customer experiences and building strong relationships with clients.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to listen actively and respond effectively.
  • Problem-Solving: Proactive problem-solving abilities, with a keen eye for detail and a commitment to resolving customer inquiries efficiently.
  • Technical Skills: Proficiency in learning and navigating computer functions efficiently, with a willingness to adapt to new technologies.
  • Teamwork: Collaborative spirit, with a strong ability to work effectively in a dynamic team environment.

What We Offer:

  • Competitive Compensation: Hourly pay plus commission/bonus, with opportunities for career advancement and professional development.
  • Benefits: Health benefits, paid time off, and license reimbursement.
  • Professional Growth: Opportunities for career advancement and professional development, with a focus on building skills and expertise.

About Our Agency:

Amy Davis - State Farm Agent is a growing insurance and financial services agency located in Round Rock, TX. We are committed to providing exceptional customer service and building strong relationships with our clients. Our team is passionate about making a difference in the lives of others and bettering our community.