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Regional Dental Operations Manager
2 months ago
Rock Dental Brands, a leading Dental Service Organization (DSO), is seeking a highly motivated and experienced managerial leader to join our team as a Regional Dental Operations Manager. This role will lead a team of Practice Managers in daily operations, ensuring Key Performance Indicators (KPIs) are met.
The Regional Operations Manager will be responsible for the overall performance and management of all operational aspects of the clinics assigned. The primary focus is to ensure the Practice Managers provide the best quality care for our patients. The Area Manager will travel to each clinic, hire, train, and develop staff.
Key Responsibilities:
- Operational Duties:
- Communicate company objectives to all practice team leaders through regular email communications, video conference calls, and scheduled meetings.
- Manage practice teams to maintain acceptable operational and human resource standards and ensure all processes are in place.
- Supervise Team Leaders.
- Monitoring of KPIs:
- Enforce processes for practices to have accountability expectations on a consistent basis based on KPIs.
- Ensure KPIs set in conjunction with the VP of Clinical Operations are maintained by all practice units.
- Manage clinics to operate within a budget set forth in communicated KPIs.
- Customer Experience:
- Ensure all practice managers, doctors, and teams greet, engage, and manage the flow towards an outstanding customer experience.
- Responsible for setting and managing store measurable results related to customer service, as well as having regular conversations with teams regarding customer service.
- Training & Development:
- Responsible for conducting training on a consistent basis in each practice regarding all relevant topics related to human resources, compliance, and technical training.
- Responsible for conducting regular inspections.
Requirements:
- 3-5 years of business management experience.
- College degree preferred or equivalent experience.
- Strong Communication Skills with both staff and doctors.
- Attention to Detail.
- Ability to apply analytics results to process improvement and strategic thinking.
- Able to travel 50%-60% of the time if needed.
- Supports the Rock Dental Brands team in the regions of NE Arkansas, Memphis TN, Poplar Bluff MO, and St Louis MO.
Total Rewards:
We offer a competitive compensation package, including a salary range of $65,000-$70,000 per year, as well as a comprehensive benefits package, including medical, dental, vision, 401(k), PTO, and bonuses.
