Executive Ambassador I

7 days ago


Cleveland, Ohio, United States JACK Entertainment Full time
Job Description: We are seeking an experienced VIP Customer Experience Specialist to join our team at JACK Entertainment. As a key member of our host team, you will be responsible for delivering exceptional customer experiences, driving business growth, and maintaining strong relationships with VIP guests.

Key Responsibilities:
  • Greet guests on the casino floor and participate in promotional events.
  • Anticipate, respond to, and consistently meet or exceed the needs of guests, including transportation and accommodation arrangements.
  • Maintain relationships with VIP guests through personal contact by phone and in person, aiming to increase business and gain loyalty.
  • Seamlessly coordinate with the Casino Marketing teams and employees throughout the property to create successful delivery of pre-trip itineraries.


Requirements:
  • Excellent customer service skills.
  • One or more years' experience in casino/hotel, customer service, host, or other account management experience (or comparable experience).
  • Ability to think independently in making real-time decisions to maximize customer service experience and program profitability.
  • Proficiency with customer point-of-service systems.
  • Strong interpersonal, communication, problem-solving, and analytical skills.


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