Executive Ambassador I
7 days ago
Key Responsibilities:
- Greet guests on the casino floor and participate in promotional events.
- Anticipate, respond to, and consistently meet or exceed the needs of guests, including transportation and accommodation arrangements.
- Maintain relationships with VIP guests through personal contact by phone and in person, aiming to increase business and gain loyalty.
- Seamlessly coordinate with the Casino Marketing teams and employees throughout the property to create successful delivery of pre-trip itineraries.
Requirements:
- Excellent customer service skills.
- One or more years' experience in casino/hotel, customer service, host, or other account management experience (or comparable experience).
- Ability to think independently in making real-time decisions to maximize customer service experience and program profitability.
- Proficiency with customer point-of-service systems.
- Strong interpersonal, communication, problem-solving, and analytical skills.
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