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Guest Services Associate
2 months ago
At Travel + Leisure Co., we're passionate about delivering exceptional experiences for our guests. As a Guest Services Associate, you'll play a vital role in making our guests' vacations unforgettable. Your warm welcome, excellent service, and contagious smile will set the tone for an unforgettable stay.
Your Key Responsibilities:
• Extend hospitality with heart, providing warm welcomes and exceptional service to guests from around the world
• Guide guests through the registration process, issue unit keys, and provide information about the resort and nearby attractions
• Process cash and credit card transactions with precision and accuracy
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
• Reserve and confirm reservations for individuals and/or groups
• Provide guests with room rate quotes
• Respond to guest inquiries and concerns with empathy and efficiency
• Promote teamwork and quality service through daily communications and coordination with other departments
What We're Looking For:
• A professional appearance and a positive, can-do attitude
• Excellent communication skills with the ability to read, write, and understand English
• Ability to solve problems with a minimum of supervision
• Basic math skills and knowledge of proper cash handling procedures
• Ability to multitask and work in a fast-paced environment
• Attention to detail and strong organizing skills
• Basic computer and office skills
• Hotel hospitality front office system knowledge a plus
• Ability to work independently or with others as needed
• High school diploma or equivalent
• No experience required
Why Choose Us:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week. Our benefits include medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, parental leave, and holidays. We also offer a 401k with employer match, legal and identity theft plan, voluntary income protection benefits, wellness program, and employee assistance program.
Where Memories Start with You:
Hospitality is at the heart of all we do at Travel + Leisure Co. We're an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
