Front Desk Associate
4 weeks ago
The Guest Services Representative role at Aatmos is a key position that ensures every guest has an exceptional experience. Key responsibilities include greeting guests, answering questions, and providing recommendations for activities, shopping, and dining. Additionally, this role involves managing online and phone reservations, communicating with housekeeping and facilities departments, and liaising with housekeeping staff to ensure rooms are clean and tidy.
Specific Responsibilities:
- Utilize hotel software systems as per Aatmos Standard Operating Procedures.
- Provide exceptional service to all guests at all times.
- Upsell and convert walk-in guests by informing them of the property's value.
- Inform customers about payment methods and verify their credit card data.
- Register guests, collecting necessary information, including contact details and exact dates of their stay.
- Welcome guests upon their arrival and assign rooms.
- Provide information about the hotel, available rooms, rates, and amenities.
- Respond to clients' complaints in a prompt and professional manner.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees.
- Maintain updated records of bookings and payments.
- Report any accidents or injuries to senior management staff immediately.
- Health Insurance - 50% paid by employer.
- Discounted Vision and Dental Insurance.
- Discounted Hotel Rooms.
- Paid Time off / Vacation Pay.
- Sick Pay.
- Daily Pay with ZayZoon.
- Ability to lift 25 pounds.
- Ability to stand, walk, or kneel for a long period of time.
- 1 year of housekeeping experience is preferred, but not necessary.
- Excellent interpersonal, oral, and written communication skills.
- Strong attention to detail and multitasking abilities.
- Exceptional problem-solving and decision-making skills.
- Customer-focused with a warm and approachable demeanor.
- High school diploma or equivalent.
- Maintains a professional appearance and mannerisms.
- Flexible schedule and willingness to work on holidays and weekends.
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