Enrollment Services Associate

7 days ago


New Britain, Connecticut, United States Connecticut State Community College Full time
Job Summary

We are seeking a highly motivated and organized Enrollment Services Associate to join our team. The successful candidate will be responsible for interacting with prospective students, disseminating program and course information, and promoting the advantages of our online course offerings.

Key Responsibilities
  • Respond to prospective student inquiries via email, phone, and text, delivering positive and informative messaging.
  • Provide information and encouragement to prospective students and applicants regarding college programs and procedures, including the admission process and the benefits of online learning.
  • Work with the Associate Director of Admissions to drive a proactive communication plan to ensure continuous contact with prospects and convert them to applicants.
  • Use admissions technologies, including document imaging and student information systems, to manage prospective student records.
  • Collaborate with the Associate Director of Admissions and other Enrollment Services Associates to triage inbound leads and outbound communications.
  • Provide support for Enrollment Services events and initiatives.
  • Maintain current knowledge of professional issues and participate in ongoing training and cross-training opportunities.
Requirements
  • Associate degree and two years of professional experience or relevant experience.
  • Proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students.
  • Excellent oral and written communication skills, as well as strong information technology literacy skills, including Microsoft Office.
Preferred Qualifications
  • Bachelor's degree and a minimum of one year of experience working with students in a higher education environment.
  • Experience in a student-facing office setting.
What We Offer

We offer a comprehensive benefits package, including generous leave policies, retirement plans, and comprehensive health insurance. Tuition reimbursement may also be available.

How to Apply

To apply, please submit a cover letter and resume. Incomplete applications or those submitted after the closing date will not be considered.



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