Client Implementation Specialist II
2 weeks ago
Are you ready to advance your career in a fast-paced, innovative environment with numerous opportunities for growth?
Do you thrive on continuous learning and value training, development, and mentorship?
Are you looking for a workplace that celebrates diversity, equity, and inclusion, creating a welcoming atmosphere for all perspectives?
If so, this could be the perfect opportunity for you. Read on to learn more.
As a Client Implementation Specialist, you will nurture the ADP relationship post-sale and facilitate the initial engagement between clients and ADP's top-tier payroll and HR solutions.
You will cultivate relationships with clients and effectively implement ADP's technologies to ensure their long-term success.Once ADP services are in place, your contributions will significantly influence the daily operations of your clients' workforce.
Your day will involve ensuring clients feel confident using ADP's products and services.Every day, you will collaborate with clients to comprehend their business needs and processes, guiding them towards the optimal solutions tailored to their unique requirements.
Each day will present new challenges as the clients you engage with span various industries and locations, necessitating distinct solutions to meet their specific demands.
This variety will keep your work engaging, and our highly regarded training will equip you for success.To excel in this role, you must be comfortable in a consultative setting. You are eager to learn and adapt to change with ease. Your ability to build rapport, establish trust, and demonstrate professionalism will shine through in your interactions with clients.
Your communication style, both verbal and written, is clear and straightforward, making it easy for clients to understand and act upon.
Consequently, your client satisfaction ratings will be a source of pride. A fast-paced environment will not deter you, and we also believe in fostering a fun workplace. Here, you can build a career while forming lasting friendships in a company that prioritizes inclusion.A brief overview of ADP:
We are a global leader in human resources technology, providing cutting-edge AI and machine learning-enhanced payroll, tax, human resources, benefits, and more.
We believe our workforce is key to nurturing an inclusive, approachable culture that welcomes new ideas, encourages innovation, and values belonging.
We have been recognized as a global Best Places to Work and have received numerous prestigious awards for our commitment to diversity, equity, and inclusion, including being named a DiversityInc Top 50 Company, Best CEO, and a top company for women, LGBTQ+, and multicultural talent.
As part of our strong commitment to DEI, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within a decade.
Discover more about DEI at ADP on our YouTube channel:What to expect on a typical day:
Client Onboarding:
You'll craft an outstanding onboarding experience for each client, helping them develop the skills and confidence to utilize our products effortlessly through your expertise and relationship-building. Additionally, you will ensure clients participate in training and provide further instruction as necessary.
Implementing ADP Technologies:
You will consult with clients to assess their business requirements and translate them into design/configuration. You will integrate new processes, tools, and methodologies when recommending and implementing the ADP solution.
Internal Collaboration:
You will work alongside ADP associates in sales and service, closely coordinating with members of the client project team to address priorities, timelines, and emerging issues.
Multi-Tasking & Communication:You will manage multiple time-sensitive projects and follow-up tasks simultaneously, sharing vital information with clients and your ADP team.
Project Planning & Coordination:
You will create and maintain all elements of a project plan, manage milestones, and identify and mitigate risks.
Backlog Management:
You will demonstrate a strong understanding of backlog management with a focus on forecast accuracy.
TO SUCCEED IN THIS ROLE:
Required Qualifications:
- 2 to 3 years of experience in a client service/customer service or client onboarding role.
- Basic project management skills.
- Excellent consulting abilities with a keen attention to detail and exceptional organizational and time management skills.
- A college degree is advantageous but not mandatory; what matters most is having the skills to excel in the role.
Other acceptable experiences may include:
- Relevant experience as mentioned above OR
Military experience where skills such as teamwork, adaptability, organization, and follow-through will assist you in building team and client relationships, identifying solutions, and achieving success.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:ADP is dedicated to fostering an inclusive, diverse, and equitable workplace and is committed to providing equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability.
Hiring decisions are based on ADP's operational needs and applicant merit, including but not limited to qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP:ADP has a long-standing tradition of conducting business with the highest ethical standards and full compliance with all applicable laws.
We also expect our employees to uphold our values with integrity and behave in a manner that promotes an honest and respectful workplace.
Click to learn more about ADP's culture and our comprehensive set of values.-
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