Financial Services Representative

1 week ago


Tomball, Texas, United States Austin Bank Full time
PRIMARY RESPONSIBILITIES: The following duties are essential and may include additional tasks as assigned:

Product Knowledge and Sales:
  • Provides comprehensive information on available products and services, assisting customers in selecting the most suitable options.
  • Engages with potential and existing clients to foster new business opportunities and maintain current relationships.
  • Conducts interviews with clients to accurately assess their financial requirements, addressing any inquiries regarding application details.
  • Promotes the bank's diverse offerings through effective cross-selling techniques.
Customer Service Excellence:
  • Delivers exceptional customer service as a representative of Austin Bank, utilizing strong relationship-building skills to meet clients' banking and financial needs.
  • Ensures prompt, efficient, and friendly service to both customers and prospective clients.
  • Handles the opening of deposit accounts, processes transactions, accepts loan applications, responds to inquiries, resolves issues, and identifies cross-sell opportunities as appropriate.
  • Completes all transactions in accordance with established guidelines and prepares necessary documentation.
  • Manages incoming calls, taking messages, forwarding calls, or providing assistance as required.
  • Evaluates and approves loans within designated limits or refers to appropriate lenders for further approval.
  • Participates in cross-training initiatives to support various areas and provides backup as necessary to ensure high-quality customer service.
Operational Duties:
  • Contributes to a collaborative team environment by attending meetings, engaging in discussions, treating colleagues with respect, and supporting departmental objectives.
  • Possesses a thorough understanding of banking regulations related to deposit and loan products.
  • Ensures all documentation for new loan and deposit accounts is accurate and complete in accordance with policy.
  • Keeps a well-organized and adequately stocked workspace.
  • Maintains compliance with bank policies, procedures, goals, and objectives, ensuring customer confidentiality is upheld.
Continues professional development through participation in educational programs, reviewing current literature, and attending in-service meetings.

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